“The 10 step Universal Troubleshooting Process”
1. Prepare
2. Make damage control plan
3. Get a complete and accurate symptom description
4. Reproduce the symptom
5. Do the appropriate corrective maintenance
6. Narrow it down to the root cause
7. Repair or replace the defective component
8. Test
9. Take pride in your solution
10. Prevent future occurrence of this problem
Troubleshooting Tips and Articles
• Logic for Troubleshooting
o Tools and Solutions
o Superstition, Positive Thinking and Luck
o The Many Faces of Troubleshooting and Problem Solving
o Litt's Process Hypothesis
o Speculation, Guesswork and Prayer
o Generic Problem Solving With the Universal Troubleshooting Process
o A great demo of Divide and Conquer
• Universal Troubleshooting Process
o Troubleshooting tips
o Common troubleshooting myths
o Gavin Gray
o Team Troubleshooting
o When the Going Gets Tough
o Natural Born Troubleshooters
o Do the Easy Ones First
o Courseware FAQ
• Industry Specific Information
o Recruiters and Consulting Firms
o Training Firms
• Handy Troubleshooting Tactics
o Corrective Maintenance
o Bottleneck Analysis
o Exploiting Perceived Similarities
o Simplify Everything
o Distinctions and Commonalities
o Damage Control
o Preventive Maintenance
o Shotgunning
• The Attitude
o The Attitude
o Take Pride
o When the Going Gets Tough
o Troubleshooting, Luck and Superstition
o Team Troubleshooting
o Natural Born Troubleshooters
o Take Pride
• Intermittents
o About intermittents
o Intermittents
o My favorite Intermittent Stories
o NASA's Intermittent
• Toolsmanship
o Toolsmanship
o Choosing the Right Tool
Computer Troubleshooting
Computer troubleshooting means solving the Computer problems , in a systematic manner, also known as elimination process of the problem. It is a very important process especially in the fields of system administration. Computer troubleshooting is based on the process of finding the problem in the simplest manner. The troubleshooter is responsible for using the right techniques and solving the problems.
Steps in Computer troubleshooting
The most important step in Computer troubleshooting is to check the system without leaving any stone unturned. Every element of the system must be checked thoroughly in a manner, which will solve the problem as fast as possible.
Another way of Computer troubleshooting is cognitive walkthrough, which is an inspection method based on usability.




Some Other Troubleshooting Tips:

Quality Control
The quality of the solution depends on the quality put into the steps. Getting a complete and accurate symptom description, and reproducing the symptom, assures that you fix the symptom the customer wanted you to fix. A good damage control plan ensures that you won't make anything worse. Correct general maintenance shows the customer you care about quality, and often greatly reduces costs. A correct narrowing process will reduce costs, prevent further damage, and ensure that the root cause, rather than a peripheral symptom, is fixed. Proper repair or replacement of the defective component prevents further damage.
Testing is like inspection in the factory. The few defects that escape the quality controls of the earlier steps are caught here, by showing that the symptom description you recorded and reproduced has been eliminated, and that no further problems have been created. Taking pride is a periodic maintenance item that ensures the quality of you as a troubleshooter and a human being. Preventing further occurrence is the utmost in customer service. The quality of the solution depends on the quality of the steps.